The National Library of Jamaica invites applications from suitably qualified persons to fill the position of System Support Officer (MIS/IT4).
Position: System Support Officer (MIS/IT 4)
Salary: $3,676,602 p.a
Deadline: Friday, October 16, 2026
Job Purpose
Under the general direction of the Information Systems Manager, the System Support Officer will implement and maintain the library management system and other software.
Key Responsibilities
Technical
- Designs and program software applications in response to the Library’s needs
- Participates in the evaluation and implementation of changes to application systems, including data and metadata transfer between internal and external systems.
- Configures and maintain databases and catalogues to provide access to the Library’s collections.
- Migrates data into the library management software, including the conversion of nonstandard data to standards such as MARC, Dublin Core.
- Implements the library management system provided to Jamaica Libraries and Information Network (JAMLIN).
- Conducts web archiving and ensure quality of archived websites
- Provides technical support and training to library staff and JAMLIN members in the use of the library management software.
- Documents issues/problems and resolutions related to the maintaining of software for future reference.
- Assists with installation, configuration, upgrade, maintenance and support of software acquired by the NLJ
- Provides in-house training in software applications used within the library
- Assists with the design and maintenance of library’s website including web applications and blogs.
Required Knowledge, Skills and Competencies
Core
- Oral Communication
- Written Communication
- Customer and Quality Focus
- Teamwork and Cooperation
Functional
- Information Communication Technology
- Data Management
- Records Management
- Leadership
Minimum Required Qualification and Experience
- Bachelors Degree in Information Technology or related discipline
- At least three (3) years’ experience working in a systems support environment
- Experience in system analysis and design
- Knowledge and experience of automated library management systems or automated systems and their application
Applications accompanied by detailed resume should be sent by Deadline: Friday, October 16, 2026
Director, Human Resource Management and Administration
National Library of Jamaica
12 East Street, Kingston.
Email: nljhrm@nlj.gov.jm
We appreciate all responses, however only shortlisted candidates will be contacted